What are the shipping costs?
Shipping is free on all orders above € 25 within Europe.
Shipping costs on orders below € 25 are:
€3,90 within Austria
€7,90 within Europe
Belgium, Bulgaria, Croatia, Denmark (excluding Greenland and the Faroe Islands), Germany (excluding Helgoland and Büsingen), Estonia, Finland (excluding the Aland Islands), France (excluding Guadeloupe, Guayana, Martinique, Mayotte, Réunion, St.Pierre et Miquelon), Greece (excluding Mount Athos), Great Britain and Northern Ireland (including Island Man, excluding Guernsey and Jersey), Ireland, Italy (exluding Livigno, Campione d’Italia, Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands (excluding the Dutch Antilles), Poland, Portugal (including the Azores, Madeira), Romania, Sweden, Slovakia, Slovenia, Spain (excluding the Canary Islands, Melilla, Ceuta), Czech Republic, Hungary, Republic of Cyprus) (excluding the Turkish Northern Cyprus)
Rest of Europe
Aland Islands (Finland), Albania, Andorra, Armenia, Azerbaijan, Mount Athos (Greece), Bosnia-Herzegovina, Büsingen (Germany), Campione d’Italia (Italy), Ceuta (Spain), Faroe Islands (Denmark), Georgia, Gibraltar, Greenland (Denmark) Guernsey (Great Britain), Helgoland (Germany), Jersey (Great Britain). Iceland, Canary Islands (Spain), Kazakhstan, Kosovo, Liechtenstein, Livigno (Italy), Lake Lugano (Italy), Macedonia, Melilla (Spain), Montenegro, Moldova, Norway, Russian Federation, San Marino, Switzerland, Serbia, Turkey, Ukraine, Belarus, Vatican City, Cyprus (Turkish Northern Cyprus)
All other countries and regions not listed.
Which countries does goodbag deliver to?
We deliver worldwide.
How long do deliveries typically take?
The delivery usually takes between 5 and a maximum of 10 working days.
Where is my order shipping from?
We ship directly from Austria.
Can I track my order?
For organizational reasons we do not offer tracking by default. We can send you a tracking number on request. If you want to track your order please send us an email with your order number that you received in your order confirmation email to [email protected]
How do I return my goodbag?
We offer a 30-day return policy. If you want to return your goodbag, please send it directly to the following address:
My parcel arrived damaged
If your order arrives damaged, please send a message with the subject line „Complaint“ [email protected]. We will take care of it immediately.
Can’t find what you’re looking for?
Fill out the form below. We usually respond within 2 – 3 days.